GENERAL
HOW DOES THE BOOKING PROCESS WORK?
START BY PLACING AN INQUIRY WITH US, USING ANY OF THE GET STARTED BUTTONS. AFTER YOU HAVE PLACED AN INQUIRY, SOMEONE FROM OUR TEAM WILL REACH OUT TO SCHEDULE A CALL TO DISCUSS YOUR EVENT DETAILS. DURING THIS CALL WE WILL GATHER THE INFORMATION NEEDED TO BUILD YOU A QUOTE. THE QUOTE WILL BE SENT WITHIN 2 BUSINESS DAYS OF THE CALL. THE QUOTE WILL BE DIGITAL AND CAN BE VIEWED IN ANY BROWSER ON ANY DEVICE. THE QUOTE IS ALSO A CONTRACT, AND TO SECURE YOUR EVENT DATE AND TIME YOU WILL NEED TO FUND AND APPROVE THE CONTRACT, WHICH HAS A 25% DEPOSIT.
ONCE YOUR DEPOSIT HAS BEEN PAID WE WILL SEND YOU A GOOGLE FORM TO SEND YOUR GUESTS VIA EMAIL. YOU GUESTS WILL NEED TO COMPLETE THE FORM SO WE CAN CAPTURE INFORMATION LIKE MENU SELECTION, DIETARY RESTRICTIONS AND DELIVERY DETAILS. IT IS ESSENTIAL THAT WE RECEIVE THIS INFORMATION 10 DAYS PRIOR TO YOUR EVENT.
A FINAL INVOICE WILL BE ISSUED 7 DAYS PRIOR TO YOUR EVENT, FOR THE REMAINING 75% OF YOUR EVENT COST. ALL EVENTS MUST BE PAID IN FULL 5 BUSINESS DAYS BEFORE THE EVENT DATE.
HOW DOES THE VIRTUAL COMPONENT WORK?
- RICHMOND STATION CAN SET UP A VIRTUAL MEETING FOR YOUR GROUP TO JOIN THROUGH GOOGLE MEET. THIS IS ESSENTIAL IF OUR TEAM IS DEMONSTRATING A COCKTAIL OR CULINARY COMPONENT FOR YOUR GROUP. IF YOU ARE PLANNING TO STAY TOGETHER AS A GROUP FOR SEVERAL HORUS, EVEN BEYOND THE DEMONSTRATION TIME WE MIGHT BE CURATING, WE RECOMMEND THAT YOU OFFER YOUR OWN VIRTUAL PLATFROM LINK SO THAT THE EVENT DOES NOT CLOSE DOWN WHEN OUR TEAM SAYS GOODBYE. IN THESE INSTANCES, YOU CAN USE ANY VIRTUAL MEETING SOFTWARE YOU PREFER AND WE SIMPLY ASK TO HAVE ACCESS TO THE MEETING SPACE 15 MINUTES PRIOR TO GUESTS JOINING. WHEN OUR TEAM IS PRESENT AT YOUR MEETING, WE WILL LOG IN FROM THREE DEVICES: ONE WITH SOUND AND VIDEO TURNED ON FOR DEMONSTRATORS AND TWO WITH SOUND AND VIDEO OFF; ONE OF THESE IS SO THE DEMONSTRATOR CAN SEE YOU AND ONE IS FOR THE PRODUCTION ASSISTANT TO MONITOR SOUND AND PICTURE QUALITY.
HOW MANY PEOPLE CAN BE IN ONE VIRTUAL SESSION?
- THERE IS NO LIMIT TO HOW MANY PEOPLE CAN JOIN ANY ONE VIRTUAL SESSION, HOWEVER THERE ARE ADDITIONAL SOFTWARE HOSTING COSTS THAT COME WITH GROUP SIZES OVER 100.
CAN YOU HELP MY COMPANY ORGANIZE OUR HOLIDAY PARTY?
- YES. WE KNOW THAT YOUR TEAM’S ARE WORKING HARD AND THAT THEY ARE WORKING APART FROM ONE ANOTHER. IF YOUR COMPANY IS LOOKING TO HOST A HOLIDAY PARTY TO CELEBRATE THE PERSEVERANCE AND SUCCESS OF THE PAST YEAR WE ARE EXPERTS IN BUILDING THESE EXPERIENCES – SO LONG AS YOU WANT DELICIOUS FOOD AND DRINK TO BE PART OF THE OFFERING.
EVENT CREATION & PRICING
CAN I DO A CHEF’S MENU, EVEN IF MY EVENT IS VIRTUAL?
- YES. DURING YOUR CALL WITH OUR TEAM WE WILL ASK ABOUT YOUR PREFERENCES & ALLERGIES, LIKES & DISLIKES, AND ANY SPECIAL REQUESTS. YOUR MENU WILL BE DESIGNED WITH YOUR THESE NOTES AND YOUR BUDGET IN MIND. AFTER THE FIRST MENU HAS BEEN SENT OUT, YOU CAN REQUEST CHANGES UP 10 DAYS PRIOR TO YOUR EVENT.
WHAT IS THE PER PERSON COST OF A VIRTUAL EVENT?
- PER PERSON EVENT COSTS REALLY VARY, BUT THEY DEPEND ON A FEW SIMPLE FACTORS. THE MENU PRICES LISTED ON OUR WEBSITE COVER FOOD & BEVERAGE COSTS ONLY. PACKAGING, DELIVERY AND ADMINISTRATION ARE CALCULATED BASED ON YOUR SPECIFIC NEEDS. VIRTUAL CHEF AND BARTENDER FEES CAN BE FOUND AT THE BOTTOM OF THE MENU.
WHAT DOES THE ADMINISTRATION COST COVER?
- THIS COVERS THE HOURS PUT-IN TO ORGANIZE AND EXECUTE YOUR EVENT. THIS INCLUDES PLANNING CALLS AND THE TIME TAKEN TO ORGANIZE DELIVERY LOGISTICS AND SPECIAL MENU REQUESTS, AS WELL AS THE ADDITIONAL TIME TO PACK MEALS FOR DELIVERY.
WOULD YOU BE WILLING TO COLLABORATE WITH MY BRAND TO CREATE SOMETHING UNIQUE?
- YES. WE LOVE COLLABORATING AND HAVE ALREADY BROUGHT TO VIRTUAL EVENTS TO LIFE FOR BRANDS THAT WANT TO REACH A RANGE OF STAKEHOLDERS, FROM SOCIAL MEDIA INFLUENCERS TO SALES AGENTS TO THEIR HARD WORKING TEAM MEMBERS.
WHAT DOES A VIRTUAL HOST DO, AND DO I NEED ONE?
- A VIRTUAL HOST WILL WELCOME GUESTS TO THE CALL AND RUN THE GROUP THROUGHT THE ETIQUETTE FOR VIRTUAL EVENTS (MUTING MICROPHONES, PINNING DEMONSTRATORS, ETC). A GOOD HOST WILL ALSO MONITOR THE CHAT AND ANSWER QUESTIONS, JUST LIKE AT ANY GOOD PARTY. WE ALWAYS RECOMMEND BOOKING A VIRTUAL HOST FOR EVENTS LARGER THAN 10 PEOPLE. YOU CAN PROVIDE YOUR OWN HOST, AND MIGHT EVEN HAVE SOMEONE IN YOUR GROUP OF GUESTS THAT IS THE PERFET FIT. BUT YOU CAN ALSO BOOK A HOST THROUGH US, AND WE’LL LINE UP A CHEF OR BARTENDER TO FACILITATE YOUR EVENT.
DELIVERY & LOGISTICS
IS THERE A LIMIT TO HOW MANY GUESTS YOU CAN DELIVER TO?
- NO, THERE IS NO LIMIT TO HOW MANY UNITS WE CAN FULFILL. WE HAVE ALREADY COMPLETED A SINGLE EVENT THAT HAD 400 GUESTS AND HUNDREDS OF DELIVERY ADDRESSES IN DOZENS OF DIFFERENT CITIES. WE HAVE GREAT PARTNERES AND GREAT SOLUTIONS ALREADY IN PLACE.
DO I HAVE TO BE AT HOME TO RECEIVE MY ORDER?
- NO, YOU DO NOT NEED TO BE HOME TO RECEIVE YOUR DELIVERY
CAN YOU DELIVER OUTSIDE OF ONTARIO?
- WE WON’T DELIVER OUTSIDE OF ONTARIO, BUT WE CAN PLAN TO INCLUDE GUESTS OUTSIDE OF ONTARIO BECAUSE WE CAN WORK WITH RESTAURANTS IN OTHER AREAS OF ONTARIO AND CANADA TO PRICE, BUILD AND DELIVER A GREAT MEAL IN THAT AREA. WE HAVE ALREADY WORKED WITH RESTAURANTS WE KNOW AND LOVE IN OTTAWA, MONTREAL AND VANCOUVER. WE ARE ALL LIVING APART THESE DAYS, AND OUR GOAL IS TO HELP YOU GET TOGETHER VIRTUALLY.
FOOD & BEVERAGE
ARE THERE GLUTEN AND/OR DAIRY FREE MENU OPTIONS?
- YES. ALL OUR PRE-FORMATTED MENUS HAVE OPTIONS THAT INCLUDE THE MOST COMMON ALLERGY CONCERNS. BEYOND THAT, WE THRIVE WHEN GIVEN THE OPPORTUNITY TO MAKE A BESPOKE MENU. LET US KNOW IN ADVANCE WHAT ALLERGY AND DIETARY RESTRICTIONS WE NEED TO CONSIDER AND KNOW THAT WE CAN PROVIDE GREAT OPTIONS.
WILL MY FOOD ARRIVE HOT AND READY TO EAT OR WILL I HAVE SOME COOKING TO DO?
- OUR CHARCUTERIE AND CHEESE MENU SHOULD BE CONSUMED ROOM TEMPERATURE AND WILL BE READY TO EAT RIGHT OUT OF THE BOX. ALL OTHER MENUS ARE AVAILABLE HOT AS WELL AS LONG AS THERE IS ONE DELIVERY ADDRESS WITHIN 10KM, OR YOU COME TO RICHMOND STATION TO PICK UP YOUR MEALS. ASIDE FROM THAT ALL MENUS WILL BE PREPARED THEN PACKED COLD WITH EASY-TO-FOLLOW REHEATING AND PLATING INSTRUCTIONS.
VIDEO & AUDIO
CAN YOU OFFER PRE-RECORDED VIDEO OPTIONS?
- YES. WE HAVE ALREADY HOSTED EVENTS THAT INCLUDED PRE-RECORDED VIDEO WITH CONTENT FROM CHEFS, WINEMAKERS AND BARTENDERS.